FAQ

  • What is needlefelt?

    Needle felting is a technique that involves repeatedly stabbing the wool with a special needle until the fibres become tangled and hold a solid shape. It's like magic—you stab the wool countless times until it firms up and takes shape. This process is time-consuming, and you may end up stabbing yourself quite often. I frequently stab myself; while leather finger guards can help, they reduce my ability to feel the wool's texture, so I don't use them often. Don't follow my example!
    Therefore, due to the nature of the felting, please be aware that this item is not a toy, it is intended for decorative purposes only and should be kept away from children.

  • Caring tips

    They are crafted from tangled wool, making them somewhat delicate. Therefore, they are intended only as decorative pieces, not toys.

    If they start to catch dust, gently brush it away with a soft brush. Be careful not to rub too hard, as surface wool may come off. Felt creatures are a bit introverted; it's okay to take them outside occasionally, but avoid getting them dirty. They hate bathing! Water is their biggest enemy. If they get wet, let them air dry and avoid squishing or touching them to maintain their original shape.

    If the creature has a wire skeleton, they can strike different poses, but don’t bend them too far! And remember, no harsh pulling on the wool—they might fall apart. Sometimes, a character might have resin eyes; keep them out of too much sunlight, or they might get a bit of a tan!

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Can I commission a felted piece if I live in the EU?

Yes, I’m happy to ship to the EU!
Here’s what to expect depending on where you place your order:

1. If you order directly from this website :

I currently don’t collect VAT at checkout.

For EU customers, your local customs office may charge:

  • VAT (typically 20–25%)
  • A customs handling fee


This especially applies to orders over €150, like Turbo Granny — they fall outside the EU’s simplified VAT system (IOSS).

You’ll receive a tracking number once your item ships. I always include proper customs paperwork to help with smooth delivery.

2. If you order through my Etsy shop:

Etsy collects VAT at checkout and uses the IOSS system, which usually means:

  • No extra fees on delivery for orders under €150
  • A smoother customs process overall

For orders over €150, Etsy’s IOSS doesn’t apply — so VAT and fees may still be charged by your local customs office, just like website orders.

If you’d prefer this method, I’m happy to set up a custom Etsy listing for your commission. Just ask!

Which should I choose?

You want... Best Option
To avoid delivery fees (under €150) Order via Etsy
A larger/custom piece (over €150) Order directly via this website
A fandom commission or one-off idea  Either works — I’ll help you choose

Still unsure?

Just send me a message and I’ll help figure out the best option for you!

How long does it take to make a custom piece?

Custom pieces can take anywhere from 1–8 weeks depending on size and complexity. I’ll give you an estimated timeline when we confirm your commission.